Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

• In the same condition as received
• Unused and unworn
• In the original packaging
• Accompanied by tags (if applicable)
• Accompanied by a receipt or proof of purchase

Starting a Return

To initiate a return, please contact us at hendersonville.tn@bricksandminifigs.com.

Returns should be mailed to:

Bricks & Minifigs Hendersonville
386 W Main St, #105
Hendersonville, TN 37075
United States

If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us anytime at hendersonville.tn@bricksandminifigs.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will work quickly to resolve the issue.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Clearance or sale items
• Custom or personalized products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

The fastest way to exchange an item is to return the original item once approved and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason and without justification. Returned items must still meet the eligibility requirements outlined above.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hendersonville.tn@bricksandminifigs.com.